Privacy Policy
Effective Date: September 4, 2026
This page explains how OnCaire handles information used to provide generator technical support, digital equipment records, visual support, and related SMS messaging communications. It covers the same messaging program described in our SMS Messaging Terms. For our full privacy practices across the OnCaire app and platform, see the main Privacy Policy.
SMS and Mobile Messaging Privacy
Mobile information and SMS consent. Mobile information is used only to provide requested technical-support and case-related communications. Mobile information, SMS opt-in data, and SMS consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
We may use communications platform providers, telecommunications carriers, hosting providers, and other service providers solely as necessary to deliver messages, maintain the service, secure the platform, or support the requested customer interaction. These providers process information on our behalf and are not authorized to use SMS consent data for their own marketing.
1. Information We May Process
- Contact information such as name, telephone number, email address, customer or company name, and site information.
- Generator and equipment information such as model, serial number, controller, engine, alternator, ATS, service history, warranty information, documents, photos, and case history.
- Support interaction information such as call details, technical symptoms, troubleshooting notes, visual-support images or snapshots, case status, and escalation history.
- Consent records related to SMS messaging, including date/time, telephone number, consent method, purpose, and opt-out status.
2. How We Use Information
We use information to provide requested technical support, identify the correct equipment, create and manage support cases, provide visual support, communicate case-related information, improve service quality, maintain technical history, and comply with applicable operational and legal requirements.
3. Visual Support
When a customer requests or accepts visual support, the service may allow the customer to show the generator, controller, ATS, charger, nameplate, display, or other relevant equipment through a secure visual session. Images or snapshots may be associated with the active support case when operationally necessary. Customers should avoid showing unrelated personal information.
4. Consent Records and Retention
We may retain records of messaging consent and technical-support activity for operational, compliance, security, and dispute-resolution purposes. Retention periods may vary based on the type of record and applicable requirements.
5. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No system can guarantee absolute security.
6. Contact
For privacy or messaging questions, contact us at:
Operational template — legal/compliance review recommended before final publication where required.
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