ADVANCED INTERACTION SUPPORT AND CUSTOMER CARE
Smart Support for Generator Systems
Get instant access to multilingual technical assistance, warranty handling, and proactive maintenance. All in one app.
Welcome to the future of Original Generator Management! oncaire is designed to empower OEMs and their clients with state-of-the-art technology, seamlessly integrating augmented reality, voice recognition, image recognition, and artificial intelligence into daily operations. This innovative app enhances every stage of your generartor's lifecycle—from installation to daily use and maintenance, ensuring optimal performance and simplified management at your fingertips.
A Unique System
How oncaire Works
oncaire isn’t just an app; it's your partner in redefining efficiency and reliability in Generator care
Freemium Access with features differentiation
oncaire offers a Freemium access, This structure aims to cater to make it easy to scale the system with your needs.
AI based user interaction.
oncaire integrates artificial intelligence to streamline and enhance the user experience
Automated Control and Optimization
oncaire incorporates automated control and optimization functionalities.
Admin-Friendly Dashboard and Integrations
oncaire’s Admin-friendly dashboard highlights its focus on providing value to your business.
Comprehensive Reporting and Insights
oncaire’s emphasis on data analysis is evident in its comprehensive reporting and insights capabilities (soon available).
Worldwide human support 24/7
While oncaire leverages AI and automation, it acknowledges the importance of human support for complex situations.
Use Case
OEMs
OnCaire enables OEMs to deliver a fully branded digital support experience through a white-labeled app that reflects their identity—logo, colors, and tailored content. With automated warranty and claims processing, the platform reduces administrative friction and accelerates case resolution. Technical documentation is delivered dynamically, ensuring that each user accesses manuals, diagrams, and tutorials adapted to their specific product, region, and language. A multilingual AI assistant provides 24/7 support, offering brand-specific guidance in the user's language, while optional usage analytics deliver anonymized insights into equipment performance and support trends. This data-driven intelligence empowers OEMs to optimize product design, refine post-sales strategies, and reinforce dealer programs worldwide.
Use Case
Rental Companies
OnCaire empowers rental operations with a complete digital toolkit. Field technicians can log generators on the move, access manuals, and resolve issues with the help of AI-powered support, reducing downtime and boosting autonomy. For end users, preloaded units with tailored documents and 24/7 AI assistance foster self-sufficiency, lowering support calls and increasing customer satisfaction. The platform also offers smart spare parts recommendations based on real usage, integrated with e-commerce workflows to drive parts revenue and improve uptime. All activity is centralized through advanced fleet management tools, combining logs, AI interactions, and optional real-time telemetry via API integration, providing full operational visibility across the rental network.
Use Case
Service Providers & Facility Managers
OnCaire simplifies complex operations for service providers and facility managers through multi-site generator management. A centralized dashboard tracks all registered units, showing fault history, maintenance records, and warranty status across locations. Tasks can be assigned by unit or technician, ensuring smooth coordination and dispatching. The 24/7 AI-powered support assistant handles technical queries in multiple languages instantly, while escalating complex issues only when needed—reducing call volume and improving response times. For training, OnCaire offers scalable onboarding via in-app guides, videos, and manuals, with a real-time AI chatbot that boosts technician consistency and autonomy in the field. The platform also ensures warranty and maintenance compliance by automating claims, standardizing incident reporting, and reinforcing SLA and audit readiness through structured checklists and logs.
Use Case
Gensets Owners
Total control, zero stress.
OnCaire empowers generator owners—whether individuals or corporate users—with a self-service platform that simplifies every aspect of generator care. From the moment of registration using automatic nameplate recognition, users gain instant access to manuals, video tutorials, AI-powered troubleshooting, and proactive maintenance alerts. The system tracks each issue with full traceability, provides weather-based warnings, and even helps prevent failures before they happen. With OnCaire, genset owners no longer depend on technical hotlines or paperwork—they get the right answers, in their language, when they need them.
Features
What you can do with oncaire
The oncaire platform provides a comprehensive suite of tools and resources for generator management, including access to technical documents, workshop manuals, OEM videos, and training programs.
Multimedia Resource Library
- Access to Technical Documents
- Workshop Manuals and Training Programs
- OEM Videos
Basic Functionality Guidance
- Quick-Start Guides
- Troubleshooting Instructions
- Maintenance Scheduling
- 3 domain access
Advanced Functionality Guidance
- Interactive User Manual
- Advanced Maintenance Checklists
- Heat Spots Analysis
- AR-Guided Repairs
- Energy Savings Recommendations
Installation Instructions Module
- Installation and Setup Guidance
- Commissioning Guidance
- Authorized Installers Recommendations
- Extended Storage Guidelines
- Human Support Integration
Self-Installation Support Feature
- Remote Assistance
- and Commissioning
Remote Connection & Human Technical Support Integration
- Human Tech Support
- In-Person Technical Visits
Case ID Generation System
- Unique Case Tracking
- Metadata Utilization
Spare Parts Procurement Assistance
- Order Management System
- Real-Time Availability
Community Engagement Functionality
- Community Forum
- Social Network-Like Community (available soon)
About Us
The Creators of oncaire
We are a group of dedicated engineers with extensive experience in the power generation sector. Our team members boast between 15 to 25 years of expertise, having held various roles from senior management positions to owning their own companies. We have worked with some of the world's leading firms in the industry and have been involved in some of the most complex projects globally.
Currently, one of our team members runs a tech support company in America, providing high-level technical support across all continents. Our diverse team of specialists ensures that we can offer comprehensive, top-tier support and innovative solutions to our clients worldwide.
Our collective knowledge and hands-on experience have enabled us to create oncaire, an app designed to revolutionize how OEMs and their clients manage and support their equipment. With oncaire, we bring together our passion for technology and our commitment to excellence to deliver unparalleled service and support.
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Wrap up
oncaire
oncaire enhances all operational functions by providing robust after-sales support that drives business growth.
Round-the-Clock Support
Offers both cutting-edge technological tools and 24/7 human support, ensuring comprehensive coverage
Flexible and Scalable
Available on a scalable, pay-per-user model, oncaire demands minimal resources, ensuring seamless implementation.
Global Availability
oncaire is accessible worldwide, expanding as the market develops.
Available Integration
Integration available with minimum resources allocation
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