OnCaire
The Platform

One platform.
Every layer of operations.

AI Technical Support and the Support Link lead: every customer request becomes one case, tied to Customers, Assets and History, then flows into service operations and the ERP.

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What you get

From the first customer request to the last service report

The same platform, in the order your team uses it.

01

AI Technical Support + Support Link

One secure link turns any request into an AI-guided case, with camera when needed.

Learn more
02

Customers / Assets / Cases / History

Every conversation, diagnosis and visit stays on the same record.

03

Service operations

Dispatch, tickets and contracts when a case needs a technician.

04

ERP Assistant & workflows

Ask the ERP in plain language and automate routine operational steps.

05

Monitoring & GenLink

Hardware, telemetry and GenLink as an expansion — coming soon.

Data Flow

Device → Data → Platform → Operations

Every data point collected in the field flows through a unified pipeline to power operational decisions in real time.

01
Device
Coming soon
Generator hardware sensors collect runtime, fuel and alarm data
02
Data
Coming soon
Encrypted transmission to cloud infrastructure via IoT gateway
03
Platform
Centralized processing, storage and real-time analytics engine
04
Operations
ERP, app and dashboards surface actionable insights to your team
05
AI
Voice bot, ERP assistant and insights layer act on data automatically
Architecture

Five integrated layers

Each layer is purpose-built and tightly integrated — ERP, app and AI today, hardware coming soon.

Backend

Scalable cloud backend that ingests, stores and processes data from the entire fleet.

  • Real-time data ingestion
  • Historical data storage
  • API for all modules
  • Event processing engine
See OEM use case

ERP

Web-based ERP covering fleet management, maintenance, contracts, dispatch and reporting.

  • Fleet & asset management
  • Maintenance scheduling
  • Contract & billing
  • Dispatch & work orders
See Rental use case

App

Mobile app for field technicians and generator owners — service workflows and real-time status visibility.

  • Guided service workflows
  • Diagnostic tools
  • Owner status & alerts
  • Offline capability
See Service use case

AI

AI voice bot, ERP chatbot and analytics that turn fleet data into automated action.

  • AI call center (24/7)
  • ERP AI assistant
  • Multi-language voice bot
  • White-label AI identity
Try the AI agent

Hardware

Coming soon

Purpose-built sensors and IoT modules that plug into existing generator infrastructure.

  • Runtime & hours metering
  • Fuel level monitoring
  • Alarm & fault detection
  • Remote connectivity
Security & Infrastructure

Enterprise-grade infrastructure

OnCaire is built on cloud infrastructure with multi-tenant isolation, encrypted data in transit and at rest, and role-based access control at every layer of the stack.

End-to-end encryption
All data encrypted in transit and at rest
Multi-region availability
Platform hosted with 99.9% uptime SLA
Real-time sync
Sub-second data propagation across modules
Platform Stack
Data Layer
PostgreSQL · Time-series DB · Cache
API Layer
REST API · Webhooks · Real-time WS
App Layer
ERP Web · Mobile App · Admin Panel
AI Layer
Voice Bot · ERP Chat · Azure AI · KB Engine
Access Control
JWT · Role-based · Account isolation
IoT Layer
Hardware → Gateway → MQTT broker
Coming soon

Ready to run your fleet on one platform?

Get a tailored demo and see how OnCaire maps to your operations.

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