Privacy Policy

1. Information We Collect

We may collect the following information:

• Name, email address, phone number, and company information.
• Generator information, including model, serial number, location, service history, maintenance records, alarms, runtime, and related technical data.
• Support requests, messages, uploaded photos, documents, audio, or other information provided by users.
• App usage data, device information, diagnostics, and technical logs needed to improve performance and support.

2. How We Use the Information

We use the information to:

• Provide generator support and troubleshooting assistance.
• Manage equipment records, service requests, documentation, and maintenance history.
• Improve the OnCaire app, platform, and customer support experience.
• Send service-related notifications, reminders, alerts, and updates.
• Maintain security, prevent misuse, and comply with legal obligations.

3. Sharing of Information

We do not sell personal information.

We may share information only when necessary with:

• Authorized service providers or technicians involved in supporting the equipment.
• Companies or dealers connected to the user's generator or service account.
• Technology providers used to operate the app, cloud services, communications, analytics, or customer support.
• Legal authorities when required by law.

4. Data Storage and Security

We use reasonable technical and organizational measures to protect user information. However, no system can be guaranteed to be completely secure.

5. User Content

Users may upload photos, documents, audio, messages, or other technical information to receive support. This information is used only to provide, improve, and document the support service.

6. Location Information

The app may use location information when needed to identify generator sites, support service dispatch, or equipment records. Location access depends on user permission and device settings.

7. Third-Party Services

OnCaire may use third-party platforms for hosting, analytics, communications, artificial intelligence assistance, notifications, or customer support. These providers may process limited information only as needed to provide their services.

8. Data Retention

We retain information for as long as necessary to provide the service, maintain equipment history, comply with legal obligations, resolve disputes, and improve the platform.

9. User Rights

Users may request access, correction, or deletion of their personal information by contacting us. Some equipment or service records may need to be retained for business, legal, or safety reasons.

10. Children's Privacy

OnCaire is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

For questions about this Privacy Policy, contact us at: