AI-Powered Technical Support
for Generator Fleets
Give every customer a direct path to technical support while every case, asset, conversation and diagnosis stays connected to your operation.
Customer requests arrive with no continuity
Calls, email, text and WhatsApp each start from zero — no shared Customer, Asset, Case or History behind them.
Fragmented today
- Calls, email, text and WhatsApp with no continuity
- No structured Case behind the request
- Nothing tied to the Customer, Asset or History
One Support Link
Any request becomes one structured Case. Contact → Support Link → AI → Camera → Case History — connected to your operation from the first message.
- A single secure link works for any channel
- AI troubleshooting by web or voice, camera only when needed
- Same Customer, Asset, Case and History every time
ERP + Customers + Assets + Cases + Service History
App, ERP and AI working together so nothing falls through the cracks — hardware coming soon.
App
- Service workflows
- Guided diagnostics
- Field technician tools
- Push notifications
ERP
- Fleet management
- Maintenance & contracts
- Dispatch
- Reporting & analytics
AI
- AI call center
- ERP chatbot assistant
- Troubleshooting knowledge base
- Real-time voice bot
Hardware
Coming soon- Real equipment data
- Runtime & fuel tracking
- Alarm detection
- Remote monitoring
Full operational visibility across your generator fleet
Dashboard, map view, generator list and real-time alerts — all in one unified interface. Know the state of every unit, anywhere, at any time.
AI built into every layer
From answering inbound calls to assisting your team inside the ERP — OnCaire's AI works across every touchpoint of your operation.
AI Call Center
Autonomous voice agent for inbound generator support
A 24/7 AI voice bot answers inbound calls, diagnoses generator issues through guided troubleshooting, transfers to a technician when needed, and sends a full call summary by email — all without human intervention.
ERP AI Assistant
Embedded chatbot inside the platform
Ask questions, pull fleet data and trigger ERP actions using natural language — all without leaving the screen you're on.
- Context-aware of your current ERP page
- Natural language ERP actions
- Voice input support
- Persistent conversation history
- AI intent detection & confirmation
Each client account gets its own AI identity — custom brand name, voice persona, language and knowledge profile. OEMs can deploy the call center under their own brand with zero overlap between accounts.
Your customer remains your customer
Every case, customer and asset created from your Support Links belongs to your company. Your end customers see your brand — never MyGens offers, consumer pricing or anyone else's marketing.
Channel owner on every case
Cases, customers and assets carry your company as owner — even if the customer creates an account later.
Your brand in the session
Logo, display name, colors and support title. "Powered by OnCaire" is optional.
No cross-selling to your customers
Direct marketing is off by default. Your customers only ever talk to you.
Who Is OnCaire For?
Whether you service, manufacture or rent generators — OnCaire has a dedicated module for your operations.
$49/month per company
One plan, everything included — ERP, AI Technical Support, Support Links and unlimited internal users.
Access the platform from anywhere
OnCaire provides centralized web access to operational tools, fleet management and real-time generator data, with role-based access.
From reactive monitoring to predictive operations
Turning real equipment data into operational intelligence to anticipate issues and optimize performance — before failures happen.
Try 20 real support
cases free
No credit card required. See the Support Link workflow with your own team in 30 days.